Effective Date: 2024-06-30
Website: www.townway.in
Email: contact@townway.com
We currently ship across India, including major cities, towns, and rural areas.
Some remote pin codes may have limited delivery or extended timeframes.
Estimated delivery time is typically 3 to 7 business days, depending on your location and the supplier.
Customized, made-to-order, or heavy items may take longer and will be indicated on the product page.
Standard shipping is FREE for most orders above ₹499.
Orders below ₹499 may include a nominal delivery charge (visible at checkout).
Some third-party suppliers or bulky items may have additional delivery charges.
After your order is shipped, a tracking ID and courier link will be shared via SMS/email.
You can also track your order status in the “My Orders” section on the Townway app or website.
All products are packed with care to avoid damage during transit.
Fragile or perishable items are specially handled.
In rare cases, products may arrive in separate packages depending on suppliers.
Delays may occur due to weather, festivals, lockdowns, or courier issues.
If your delivery is delayed beyond 10 working days, please contact us with your Order ID.
If the courier makes 3 unsuccessful attempts, the package may be returned to the seller.
You will be notified and may be required to re-confirm address or reorder.
If your package appears tampered or damaged:
• Do not accept the delivery
• Take photos and immediately contact us at contact@townway.com
This shipping policy may be revised without prior notice.
Please check this page regularly for the latest updates.
english
